2008-06-15
From Patricia Stewart - USA

Hotel was nice & clean. Upon arrival no one helped us get in the Hotel with our bags or help us up to our rooms. (3 women with 3 large bags) Continental breakfast was nice & dining staff were friendly & pleasant.

2008-01-02
From SA - USA

The hotel was closed for repair but all reservations were transfered to Carlton @ Grand Canal. Thus my feedback is to Carlton @ Grand Canal. The location of the hotel is excellent due to its close proximity to Santa Lucia Railroad Station. They advertise availbality of interent but had some problems with it, hopefully temporary.

2006-12-21
From MM - Spain

The user has not written a comment.

2006-10-04
From Carolynne Lambert - USA

A bit hard to find as it is behind the Carlton & Grand Canal Hotel. The walk to the hotel is dreadful with open sewers and drain work being done all along the primary walkways. The appearance and odor on the walk to the hotel filled our small group (2 couples) with dread. However, the hotel itself was quite pleasant, with clean, comfortable rooms and the best beds during our 18 day stay in Italy. Breakfast adequate and abundant if a bit boring and the staff were uniformly polite and helpful! Would recommend the hotel without question were it not for the horrible construction with spongy boardwalks and terrible odor along the primary route to the hotel.

2006-07-23
From RP - USA

Quite and clean hotel very conveniently located.

2006-05-29
From PASCAL SALIOU - France

The user has not written a comment.

2006-05-26
From FA - Portugal

The user has not written a comment.

2006-01-05
From Elii Cojocaru - Israel

Before we start our comments, we have to write a few words of explanation. We reached Venice by train on the 19th of December 2005. At 7PM we entered in the "Hotel Carlton & Grand Canal" asking for the location of the "Capri" hotel. At the reception desk was Mrs. Lisa. Our order (send by "Venere") was on her desk. Mrs. Lisa informed us that we'll be accommodated in "Carlton" hotel. We have received a double bed room facing to an internal courtyard. For us, leaving the room in the morning and coming back in the night, was an ideal accommodation. To the cleanliness of the room and the quality of the service we had also to add the quietness of that location. We had a wonderful stay in Venice (even the weather was fine !!) and we had a great pleasure when, on the 26th of December 2005, we found out that we have to pay the initial price (as in the documents send us by "Venere") despite we have been accommodated in "Carlton" instead of "Capri".

2005-12-13
From Peter Lane - USA

The hotel was fine and in a good location, just across the Grand canal from the St. Lucia train station .

2005-12-01
From Anonymous - Venice

I was transferred to Carlton Hotel due to heating and hot water problems at CC. The rooms have very thin walls (like paper), so the noise is annoying early in the morning from the hallway and neighbors. I would say the price I paid was a little too steep for that. If one looks for a quiet night rest, I don't recommend Carlton. Other than that, the hotel is good.

2005-10-26
From Margaret Terrill - USA

Centrally located. Near the bus station and the train station, Santa Lucia. Quiet side street. This was my second time staying there. Recommend highly

2005-10-03
From JV - Canada

Would return to the hotel again in a flash! Only complaint, as noted already, is the map provided over the internet bears NO RELATION WHATSOEVER to the hotel's location in Venice. We spent 1 hour searching in the wrong location. We had trouble finding anyone who could help us. We had LUGGAGE from a 2 week cruise. This was not good! Finally, we walked into the Carleton Grand, not realizing the two hotels were affiliated, hoping they could help us and they did very quickly.

2005-09-26
From RS - Hong Kong

Room size quite small,bedroom assigned to us on the ground floor was quite noisy - especially in the wee hours of the morning when some pump or engine or machine would just suddenly turn on with a constantly loud humming sound and stay on for about an hour or so. The staff I complained to could not explain the source of the noise which came from outside our bedroom. Breakfast provided was good. Other service staff were quite friendly.

2005-09-06
From SL - United Kingdom

The user has not written a comment.

2005-08-23
From Steve Lee - Canada

Although at the "tail end" of the Grand Canal, all major attrction were accessable by using the bus (actually, it's a boat). Upon our late or if you wish, early arrival at 5 am, the front desk was open and the staff was very welcoming and pleasant. As for the room, they are clean and modern (especially the bathrooms), however, slightly small (we had a triple). Overall, our stay was excellent and if in venice, this is a great place to lay you head. Price/Quality = excellent