2008-06-03
From Anonymous - Sydney

The Check in was slow and frustrating is my only negative. The hotel had lost my second reservation for an additional night which caused some stress. Despite my emails direct to the hotel I was still asked to check out early. I have complained directly to the hotel this was the reply I have investigated the situation and at the time when the booking was received from Gullivers Travel, we received your original reservation for two nights for the nights of the 01st and 02nd March. An amendment was sent from Gullivers Travel two days later to the Reservations Department to extend your reservation for an extra night for the night of the 03rd March. However, somehow an internal system error has occurred which resulted the your booking not being extended for the extra night. We rectified the error and we extended the booking for the extra night after you arrival to the Sheraton on the Park. I was still called in my room and asked to check out. They have since apologised .

2008-02-01
From Anonymous - Sydney

Everything about the hotel was really good, however I think the price of $30 per night for parking is excessive.

2008-01-12
From Anonymous - Sydney

Great location for shopping and sightseeing in Sydney. Friendly staff, very comfortable beds and pillows and quiet air conditioning. Very important for a good night's sleep! Would definitely stay here again. Loved the foyer all decked out for Christmas and despite the hotel being very busy with functions, weddings and Christmas parties, the service from staff was quick and cheerful.

2008-01-03
From Anonymous - Sydney

I ended up paying the wrong rate - and the hotel would not recognise this, nor give me the difference between what I should have paid and what I ended up paying. For nearly $500 NZD a night you would not expect cold showers and a fridge that did not go. Will never return!

2006-11-02
From Anonymous - Sydney

Great central location to shopping, eating and main attractions. Staff very helpful and friendly - from desk to service staff.

2006-07-12
From Anonymous - Sydney

After my husband died this year, in late August, my dauhter and I needed to have a little fun and comfort in a beautiful setting and convenience to attend an event at the Sydney Opera House. I chose the Sheraton On The Park Hotel Sydney, for this, and I was on the money. Everything was marvellous and we had a wonderful time and were treated like Royalty. Well done to all!

2006-07-08
From Anonymous - Sydney

The hotel rooms were great and I even recieved check in 3 hours early which was extremely conveinent. My main concern was the fact they were charging $15 to use the gym. When you pay so much to stay at a 4-5 star hotel, you should expect to use the facilities for free. Being charged for it was grossly unfair.

2006-06-01
From Anonymous - Sydney

Magnificent and friendly hotel. Normal rack rate expensive, but very manageable through the hotel club. Highly recommended.

2006-05-01
From Anonymous - Sydney

The customer service at the Sheraton on the Park could not have been better. We arrived at the hotel at 9am due to an early flight and were able to check in at that time (despite official check in time being 2pm). Check out time was 12pm but the hotel gave us a room later that afternoon to change into clean clothes and have a shower before our flight left at 10pm. Amazing service, beautiful facilities (lovely pool) and fabulous location on the park.

2005-11-02
From Anonymous - Sydney

mix up over taxi by concierge several times.Too many helpers on desk not well controlled.

2005-10-03
From Anonymous - Sydney

Loved the ability to put down the shutters on the windows for a good daytime sleep!

2005-08-06
From Anonymous - Sydney

We live in Darwin and visit Sydney often to see our kids. We have always stayed with you when we come over for holidays or visit family. Hotel is clean and comfortable, staff are friendly, location is ideal. We came over for our daugthers wedding, we also booked a room for her and relatives from interstate for the wedding. They also loved your hotel. Best deal we had with you was last April we had breakfast and parking included. Thank you for making our stay enjoyable and see you next ime.

2005-08-02
From Anonymous - Sydney

our stay was enjoyed immensely due to the good nature of all the staff at the hotel. thankyou.

2005-08-01
From Anonymous - Sydney

Very enjoyable stay - goof value for money

2005-06-05
From Anonymous - Sydney

At the day we check out, the house keeping keep knock on my door for 3 times and rush us to go asap. The worst is we've already told the housekeeping that we will go at 10am but they just keep coming at around 9:30, 9:45 and 9:50. Other than that, everything is fine with this hotel.