Grand Hotel Et Des Palmes

Don't try to have your car parked in the garage before 8:00 PM on weekends. The quoted price was 15 euro, yet we were charged 18 euro. Actually they wanted us to find a parking space somewhere else evenRead more though I had requested the garage. It is a beautiful hotel.Hide

+ location is great and building is physically striking.
- limited breakfeast options; hotel generally lacked atmoshpere.

+
- The ignorance of the Senior person on the Reception desk. I expect that if one has a complaint, they should be listened to and not ignored.

This was once a very grand hotel that is now a bit run down. However the friendliness and efficiency of the staff more than made up for this. Our room was spotlessly clean. The bathroom was huge. The carpetsRead more on the corridors needed to be replaced. Breakfast was ok but not what you would expect in a 4 star hotel. If I was staying in Palermo again I would stay here. The valet parking was a lovely surprise and we were more than happy to be rid of the car after driving through Palermo!Hide

A good hotel that is a bit long in the tooth and needs an overhaul. Public spaces are huge and the hoel must have been magnificent in its day. Breakfast room is quite large and choices more tham ample to vary breakfasts every day. Bar is a real gem...intimate and cosy even though it was invariably empty. The whole property seems a bit like a ghost property and there doesn't seem to be much activity. We never could figure out their restaurant schedule so we ate in other nearby restaurants which were all very good. We had a junior suite with a living room and bedroom. It overlooked the main street and there was street noise evident. That aside the rooms were quite large and a good value for money. Front desk staff was helpful though English was challenging for many of them. Fiorella was a real help. If you need anything find her. I also suggest booking side trips to visit other parts of Sicily before you travel. The hotel works with an agency that sometimes doesn't go to the sites you may wish to see when you want to go or in the event there are not enough participants. The ruins at Agrigento and Segeste are truly breath taking. The views from these sites are unbelievable as well. The medieval city of Erice is not to be missed. Our advice overall is to get out of Palermo and see the country side which is beautiful.