2008-10-12
From Victor And Karin Perosi - USA

Don't try to have your car parked in the garage before 8:00 PM on weekends. The quoted price was 15 euro, yet we were charged 18 euro. Actually they wanted us to find a parking space somewhere else even though I had requested the garage. It is a beautiful hotel.

2008-09-27
From Patricia Lysaght - Ireland

This was once a very grand hotel that is now a bit run down. However the friendliness and efficiency of the staff more than made up for this. Our room was spotlessly clean. The bathroom was huge. The carpets on the corridors needed to be replaced. Breakfast was ok but not what you would expect in a 4 star hotel. If I was staying in Palermo again I would stay here. The valet parking was a lovely surprise and we were more than happy to be rid of the car after driving through Palermo!

2008-09-11
From John Scott Jordan - USA

The user has not written a comment.

2008-09-11
From MS - USA

A good hotel that is a bit long in the tooth and needs an overhaul. Public spaces are huge and the hoel must have been magnificent in its day. Breakfast room is quite large and choices more tham ample to vary breakfasts every day. Bar is a real gem...intimate and cosy even though it was invariably empty. The whole property seems a bit like a ghost property and there doesn't seem to be much activity. We never could figure out their restaurant schedule so we ate in other nearby restaurants which were all very good. We had a junior suite with a living room and bedroom. It overlooked the main street and there was street noise evident. That aside the rooms were quite large and a good value for money. Front desk staff was helpful though English was challenging for many of them. Fiorella was a real help. If you need anything find her. I also suggest booking side trips to visit other parts of Sicily before you travel. The hotel works with an agency that sometimes doesn't go to the sites you may wish to see when you want to go or in the event there are not enough participants. The ruins at Agrigento and Segeste are truly breath taking. The views from these sites are unbelievable as well. The medieval city of Erice is not to be missed. Our advice overall is to get out of Palermo and see the country side which is beautiful.

2008-08-29
From GB - France

Carefull, our bedroom window opened on a wall! Attention, notre fenêtre de chambre donnait sur un mur!

2008-08-27
From FN - Switzerland

The user has not written a comment.

2008-07-31
From GS - United Kingdom

The user has not written a comment.

2008-06-19
From HD - Netherlands

The user has not written a comment.

2008-05-19
From BM - United Kingdom

The first room given to us was horrible - although facing the street but it was dark in the room with old/damaged furniture. The shower was just a curtain over the floor. There was loud banging noise due to renovation. We asked to move room and the second room was quiter and a little larger, but it still has very old/damgaed furniture - the beds were nice and firm, also the sheets and towels were clean. The air-condition did not work, even though the hotel claimed that it was working. - Baking hot in the room. We stayed for 2 nights. We did asked about the newly renovated rooms and the young woman who checked us in told us that they were at a different price and they had none available! We paid for whatever rate Venere has quoted us, but were never offered a choice of new or old room rate? The rest of the hotel staff was very friendly and helpful for directions,restaurant reservation and arranging a limo for us, etc. We had another reservation by Venere for a second stay for 1 night after our visit to Lampedusa. Upon checking in this time, we insisted on having a newer room and we want air-conditioning. The male staff at the reception was very helpful and he put us in a much better appointed and newer furnished room. Still, the air-condition was making a lot of "working" sound, but no cool air has actually come out from the vent. The room was baking hot and we were hot through the night. The hotel surounding is safe and it is very centrally located for most things. It is a good hotel with good breakfast and good service, but it is a gamble for the quality of room.

2008-05-07
From MP - Italy

The user has not written a comment.

2008-05-06
From FERNANDO PONASSO - Italy

Improve the service and train the employees

2008-04-24
From XAVIER LATRECHE - France

The user has not written a comment.

2008-04-06
From Mary Indelli - USA

We enjoyed our stay. The hotel is grand and historic, and blends well with old Palermo. I would highly recommend this hotel. We did stay in the newly refurbished rooms...some are still not finished. Los Angeles, Ca

2008-04-04
From Anonymous - Palermo

They need to check their waterconduct system. One night we received in the bathroom during 1O minutes water comming from the ceiling...? We saw also before wet walls in the corridor. I hope this is a temporary problem, since we ware quite happy with the location, the facilities and the service.

2008-03-08
From GJ - United Kingdom

Excellent central location but tiny room with a loo that didn't flush properly and a cramped shower. Three star hotel masquerading as a four star. A much needed restoration is about to commence.