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Metropolitan London

Old Park LaneW1K 1LB London, England

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Metropolitan London - Description

The Metropolitan is situated on Park Lane overlooking Hyde Park, three blocks from Bond Street shops and five blocks from West End theatres. Nearby Hyde Park provides a great place for a number of sporting activities, including jogging, horse-riding and boating on the picturesque Serpentine. London's Heathrow Airport is 26 kilometres away, accessible by a 45 minute drive.
The Metropolitan offers 150 guestrooms, all of which feature coffee and cream toned interiors, with views of Hyde Park or Mayfair. Enjoy an eclectic fusion of Peruvian and Japanese cuisine in the hotel's Nobu restaurant. In the Met Bar, you’ll be served cocktails with London lounge music. For a moment of calm inside the hotel, indulge in Asian-inspired holistic treatments in the Como Shambhala Urban Escape Spa, with revitalising “Jet Lag Therapy” and “Thai Massage” options.
The Metropolitan is a chic contemporary hotel situated on Park Lane overlooking Hyde Park, a few steps from Bond Street shops and from the West End’s theatres. The hotel is a statement in design that exudes warmth and style. Sharp modern lines are paired with smooth curves. The Metropolitan sits amid the buzz of the city, with the promise of a good night’s sleep in soft linens, clean-lined rooms and understated contemporary chic.

Metropolitan Hotel is a popular choice amongst travelers in London, whether exploring or just passing through. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. To be found at the hotel are meeting facilities, valet parking, laundry service/d...

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Perfectly situated along miles of sugary white sand and iridescent waters, Marriott Aruba Surf Club is a refreshing complement to the eclectic Caribbean. This world-class location hosts a wide range of activities for both adults and children alike, to capture all that Aruba has to offer. Guests ...

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The Metropolitan Hotel is located in London making it one of the best hotels to stay at while in town. Each of the 155 well-furnished guestrooms at the hotel ensures a comfortable stay with industry-standard room amenities. Modern comfort and convenience are seamlessly combined to ensure the gues...

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Metropolitan London is a fashionable design hotel situated on exclusive Park Lane and overlooking Hyde Park. The gold card boutiques of Bond Street and genteel streets of Mayfair are 300 metres away. Hotel Features. The COMO Shambhala Urban Escape offers a menu of Asian inspired holistic treatm...

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Metropolitan London type(s): Family ,Luxury

Metropolitan London facilities and services

Parking:

Pay Parking(find others hotels with Parking in London)


Internet Access:

Free WiFi , High speed Internet , Internet Access , Wireless internet access(find others hotels with Internet Access in London)


General

  • Minibar
  • Patio
  • Garage
  • Lift/elevator
  • Meals for groups
  • Bookstore
  • Conference Facilities
  • Family Rooms
  • Accessible Facilities
  • Children welcome
  • Ironing board
  • Dataport

Activities

  • Near Golf Course
  • Spa and fitness center access
  • Fitness Center in the hotel
  • Massage
  • Canoeing
  • Tennis Court
  • Sport facilities
  • Sauna
  • Gym / Fitness center
  • Spa & Health Center

Services

  • Hairdryer
  • Banqueting service
  • Concierge
  • Child Minding Services
  • Laundry services
  • Dry Cleaning
  • Breakfast Room Service
  • Meeting amenities
  • Meeting rooms
  • Car Rentals
  • Airport Connection
  • Business Center

Location

  • Dining Area
  • Shopping mall

Customer reviews

Anonymous
Anonymous

A very nice place to stay in the Park Lane area of London. We didn't get a chance to eat at Nobu but would do so next time. The service in the bar was good, the breakfast excellent and the rooms quite small but all facilities were there. I especially like the walk-in shower.

Traveler's rating :
4,2/5
thestickypus
Great Hotel but maybe not for all thestickypus

We spent the first 3 days of our honeymoon at the Met. We opted for the great City Lights Package.

Stepping off a plane after a 13 hour flight from Singapore, nothing beats being picked up in a Merc SRead more Class (part of the package).

The reception was efficient and there was ample staff around to help with our luggage and show us to our room. The room itself (a King City) was large and spacious. The bed was very comfortable tho my wife found it a tad too soft. The washroom was probably slightly small relatively speaking but still good enough. Amenities were great.

The conceirge was friendly and very helpful. The Met Bar (on the night we visited) was pretty chill and had good music. Breakfast (included) was a huge meal.

Sounds great, so why not for all? I read quite a few of the other reviews here before coming so I was quite apprehensive about whether it would be worth the loads of money I was paying.

It has a veneer of poise that some may find to be stuffy or snobbish but in reality, practically without exception, all the staff were very helpful and polite once you started speaking to them. So if you are used to the atmosphere at a branded goods store where things are not effusively warm (and you would probably not want them to be), you would be right at home here.

On the other hand, if you find such places intimidating and stuffy, then you would probably not like the Met which is perfectly understandable.

So those who are used to more modern, classy environments, I would recommend the Met highly!
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Traveler's rating :
5/5
ValueSeekerRW
Comfortable modern hotel, excellent location, inconsistent service ValueSeekerRW

My feelings on my stay at The Metropolitan are mixed. On the plus side: location, amenities, excellent room servicing/turn down service. Being a hotel resident also gets you and your guests access to theRead more Met Bar (otherwise you need to be a member) and the excellent Japanese restaurant Nobu is also in the building. On the downside: it is VERY expensive to stay here, and the staff is not consistently trained in the kind of customer service you would expect at hotel of this price point. Details below..

LOCATION: The hotel is right beside the south-east tip of Hyde Park (and as such is just a few minutes walking distance from the tube station Hyde Park Corner). The area is very safe and provides for a great deal of major sights, shopping and restaurants within walking distnace.

LOBBY AND ROOM: I had a King size room with a partial park view. The room was very spacious, comfortable and had an elegant modern design sensibility. The bathroom was small by American standards, but was luxuriously appointed with an amazing shower and towel heaters. The sink was a bit weird though in that the stainless steel bowl + the faucet's very sharp spray = a lot of "up-spray". Lights, temp, fan and "do not disturb" status is controlled via a push button control panel near the door (very cool). The beds are amazingly comforable, with one sumputous down (or down-like, it was proberly non-allergic) comforter provided instead of the usual fussy sheet sets (a suede over-comforter is removed with turn down service).

OTHER GOOD STUFF: Turn down service was exceptional. My first night, I got a note from the front desk manager thanking me for my stay with a little complimentary fruit plate. Every night, a bottle of water + glass were at the bedside, with my slippers and a little mat placed on the side of the bed I slept on, and the bathroom was cleaned and supplies refreshed. In the morning, they will have the paper of your choice (as avail) delivered to your door.

BAD STUFF: There are a lot of hotels in London, none of them cheap, but few as expensive as The Metropolitan. I only ended up staying here because there was no availability in similarly appointed hotels in the area. Sometimes the service you get it is fantastic (see above), and other times you're scratching your head in disgruntled wonderment. When you check-in, one of the front desk folks takes you to your room and explains the room's amenities. This is very nice, but simple questions diverting them from their script sometimes confuse them (e.g., my gal mentioned that converters were avail for their plugs--when asked where they were, she mumbled something about not being sure--they're with the non-refrigerated minibar stuff by the way for a nominal charge). While residents are supposed to be able to order drinks in the lobby 24 hours, getting service can be problematic. At around 10 pm, my guest and I waited for over 15 minutes with no response (even though the front desk could clearly see we sat down) before having to get up and ask for service...and then another more curt request after 5 minutes resulted in them sending a restaurant waiter instead of a Met Bar waitress at first--and just stiff indifference instead of any apology for the wait. The Met Bar itself is cool with great mixed drinks, but at a steep price....10.50 pound each (but if you go, try the fresh fruit puree martinis: in particular, passion fruit martini).

Without the service gaffes, I would have rated this hotel in the 4.5 star range.
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Traveler's rating :
3/5
jo219
Great Location, ignore lots of Reviews jo219

Was a bit worried about staying here when we saw some of the reviews. Got a last minute cheap deal so went for it and it was a lot better than many reviewers led me to believe. Obviously the normal priceRead more is expensive but anywhere in that area of London is. Were worried we might get the worst room but it was gorgeous,on the 9th floor and with a fantastic view over Hyde park.
We found the staff very friendly and helpful. We tried to get into Nobu but it was full but the concierge booked us into a beautiful Italian a short walk away.
We came back to the Met Bar but did find this disappointing, a little pretentious - they don't serve any brand name drinks as they seem to be trying to look exclusive but really the music was old and cheesey with a few very 'unhip' people dancing around and I really couldn't believe that any 'stars' would want to rush there!! The cocktails were very good and very expensive - we had 2 drinks each and when they added service charge it came to neary 50 quid!!
Overall we had a great experience but if we had paid the full price we may have felt a little ripped off .

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Traveler's rating :
4/5
Two-Wheel_Traveler
Two-Wheel_Traveler

Excellent comfort, amenities, and service. Similar to the W brand in presentation and execution. Location between Mayfair and Hyde Park is very convenient. I stayed here for just short of a week.

My roomRead more was an ok size, which anywhere else would be not great, but in London was quite satisfactory. The bed and bedding were excellent quality. Bed was firm and duvet was quite plush. The room faced away from the street and was extremely quiet. I slept very well.

Internet access and business facilities were very good. A couple of times I had special requests with respect to getting printouts, faxes, packages, etc. All requests were handled very efficiently with little fuss.

The bathroom was shower only, but well appointed and stylish, which I like. Towels and toiletries were excellent. Morning breakfast was very good, though expensive (the norm in London).

There was a nice bar and restaurant, but I didn't try them out. A colleague staying in the same hotel said that the bar was quite the happening place.

The air conditioner leaked initially. However, the service people fixed it quickly such that the problem did not recur during my stay.

I might say that the hotel takes itself a little too seriously. On the scale of practical and fashionable, it is located at the extreme urban hip end of the spectrum to the point of being a bit pretentious. That said, it's an outstanding hotel. And hey, a lot of people love urban hip, or else the W wouldn't do as well as it does.

I would definitely recommend this hotel to people that like the W-type experience and feel.

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Traveler's rating :
5/5
papabear22
Ehhhh.... papabear22

I'd give it a pass rating...barely.

First room given was not sufficient as previous stays (small), but a request for a better one was given (coprorate deal / frequent visitors, thank god).

Maid serviceRead more - possible you will get 3 visits (cleaning, turndown, bar replenish) and another if they ran out of something (shampoo etc). One came walking in loudly apologizing whilst a business call was in progress (not good!!). The actual maids are nice, so i will say this is a management issue.

Room service / food: not good. For these prices it should at least be decent. Again, room service people are nice, but the food always took longer than exected and was just not good. Nobu bento box -so so. Met bar appetizers - 1 of 3 was good. mangement issue #2.

Concierge: here is where you realize the hotel is working for itself and not you - 1) just about every recommendation was geared towards a comission, even if the recommendation was absolutely sub-par. I can see if it's a toss-up, sure take the commish. but don't steer me towards crap so you can make a dime. in one case where we knew the truth and tested them, they flat out said the good restaurant was bad and to go to the one they recommend. no, no, no, this is just blatant 2) They don't answer the phone (five calls externally) and we ended up booking ourselves. It's really that bad, worse than horrible. Do not go near these fellows and get your own recommendations rom friends or on-line if you must. Definitely management issue #3.

So how's the room? Showing its age. Bed might have another year left in it, comfy but starting to sag, pillows were bright spot. Towels in bathroom are basically large versions of holiday inn - rough as sandpaper (good exfoliant though!). Heated towel rack in the bigger room was good, and the toiletries are spa quality. Wood vanity and back of door in bathroom will need a re-finishing soon from steam and water damage.

Front desk people are nice and competent. In fact, except for the concierge people, everyone was very nice, Which pretty much means that management should be fired.

Let's face it, this luxury hotel stuff is just not your bag, baby.

p.s. the main bartender at the met bar makes the most phenomenal old fashioned in the world. thumbs up!

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Traveler's rating :
3/5
Challenger007
Location not enough Challenger007

Tragically hip and potentially one of the sharpest looking London Hotels, The Metropolitan should be one of the nicer places to stay. Unfortunately, great views, great rooms, great location and Nobu onRead more the premises is where the "greats" come to a crashing end. I love this neighborhood and typically stay across from The Metropolitan wondering if it was a better life in those groovy suites...Made a res there and found it wasn't -the expensive way. The value was poor (this is not reflective of the exchange rate either), the rooms although on the surface seemed top quality we discovered there is a significant mold issue which made our stay intolerable. Aside from the headaches and general feeling of unwellness after overnighting here we enjoyed our pre check-out Breakfast but questioned the rather odd stark room that reminded me of a Mayo Clinic waiting room.
It's a shame that this property has the issues it does because it could have everything going for it. Oh well you know that old saying about lipstick on a gorilla.....No offense to any of you gorillas out there.

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Traveler's rating :
1/5
nikken
it was cool in the late 90s... nikken

Stayed for five nights in June. Will not stay here on my next trip to London.

Arrival:
Door man stood amused watching me struggle with my bags from the taxi to the lobby. This turned out to be a fittingRead more first impression on the level of service offered.

Check-in:
Just took my ccard and punched in my info, absolutely no sign of any interest in personalising my stay. I enquired about the room but was cooly told that they are full and it is the only room I could have so this was not worth discussing.

Room:
Stayed at a normal city view guestroom on the 4th floor. Small room that had the feel of a travelodge about it. Old CRT TV with a system that needed to be reset every other time I used it. For this they charged GBP340 + vat. I think I could do better even in London.

Room service:
Limited menu, particularly for the 24hr selections. Had the caviar one night but the blinis were old and dry.

Met Bar:
This is probably the worst bit about this hotel but also sums it up. This used to be very hot when they opened in the 90s but today it is a sad place. Looks worn and tired, nearly empty most nights. A group of lager drinking northerners in untucked shirts singing in the corner. I do not mind such people but it is just not what this hotel is so desperately trying to be.

Check-out:
Enquired about possibility of a late check-out the day before departure but was sternly told that this was very unlikely but that I could ask at check-out time. Called in the morning of departure and was told that this is not possible. I told them that my experience is that most times something can be worked out. They called back telling me I could stay until 4pm if I paid 50% of the day rate. Just the fact that they offered this means they did not really need the room! I had no choice than agreeing to pay and knew then that I will never stay here again.

Positives:
the waitresses working in the lobby and bar were lovely. Food at nobu is still very good, and much more enjoyable than the pretensious nobu berkeley. Location is great for hyde park and mayfair.

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Traveler's rating :
1/5
redheadstampc
fab....... redheadstampc

Stayed at this hotel for 6 nights from May 17th.....not a cheap hotel but you get what you pay for....top class service and nothing was a problem........ I would definetly recommend it for young couplesRead more and buisness people....Nobu was fab and again exspensive but outstanding food.......very central location in walking distance from oxford street and knightsbridge......I will definetly stay here from now on....have stayed in others and been very shabbily treated..... the whole atmosphere is quiet, calm, 5 star chic....a must.

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Traveler's rating :
5/5
Max_Power_x4
Central and Chic Max_Power_x4

Just returned from London. Stayed in the Metropolitan, which had been recommended by a friend. The hotel is very modern and efficient. The central location, right in the heart of the West End of London,Read more close to Hyde Park and Knightsbridge suited us well and we felt comfortable and welcomed each time we interacted with the hotel staff.

Service standards were consistent and above the standard that you normally encounter.

Keep up the good work!

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Traveler's rating :
4/5

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Activities nearby

Park and square or garden
Monument
Convention and exhibition center
Library
Casino
Metro station
Spa and swimming pools
restaurant
Building and administration

Check Rates and Availability for the Metropolitan London:

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