Help

About TVtrip

1. What is TVtrip?

   TVtrip is a search engine for hotels that uses unbiased videos filmed by us to help you make the right hotel choice. TVtrip displays videos of all hotel facilities and room categories, as well as detailed information and videos about the surrounding area. With TVtrip, you can find the best prices from multiple trusted booking partners to complete your booking.

   All of the hotel videos available on the site have been shot by a team of TVtrip professionals. The prices that are listed on the site are those of TVtrip partners, including Expedia, LateRooms, Venere.com and Booking.com. TVtrip is an independent company which provides a quick, easy and trustworthy link to the best prices available. We do not charge any fees at all to people using our site.

2. How much does it cost to use?

   This answer is easy, it’s free! We are neither a travel agency, nor part of any hotel chain, and we do not charge any service fees to users of our site. The prices that are listed on the site are those of TVtrip booking partners. We are an independent company which provides a quick, easy and trustworthy link to the best prices available on our booking partner sites. As TVtrip is not a booking agent itself we do not charge anything in addition to the prices displayed on our booking partner sites.

   For more details about TVtrip, please visit our About us page.

   If you need to get in touch with us for any reason, please visit our Contact us page.

About the hotels

1. Can you help with my hotel reservation?

   Unfortunately TVtrip is not able to assist with your hotel reservation queries. TVtrip does not sell hotel rooms on our site but provides a link to the best prices available on our booking partner sites. Please contact the site you chose to make your hotel reservation or the hotel directly if you have a particular question or need help with your hotel booking. The contact details should be displayed on the website that you chose to make your booking or on any confirmation emails that you may have received.

2. Why is my destination not covered by TVtrip?

   TVtrip cameramen are currently filming in main destinations around the world and we are adding new destinations all the time. We are sorry if we have not yet filmed hotels at the destination you were looking for- please contact us if there is somewhere you think we really should be filming now.

3. Why is there no hotel video alongside the description of the hotel?

   TVtrip will sometimes display hotels in our search results that we have not yet filmed. For these hotels we display a link for you to vote for that particular hotel to be filmed, so you can let us know which are the most important for you to be filmed for TVtrip.

4. Why is the price on TVtrip not the price I see when I proceed to book the room?

   The prices that are displayed next to hotels on TVtrip are average prices for one room for one night. We regularly update these prices by searching through our booking partner websites but as hotel prices are constantly changing there may be a chance that the price we display is not the one that you find when you come to book your room. TVTrip is therefore not able to guarantee the availability or exactness of prices displayed on our site. Sometimes our prices displayed may require a stay of a particular length or have particular qualifications or restrictions. When you book on one of our booking partner sites, please be sure to check their site for a full disclosure of all applicable fees and the total price.

5. Why is the hotel price displayed in one currency on TVtrip but in another when I proceed to book the room?

   Average hotel prices are updated frequently and displayed in your home currency using customary conversion rates, depending on which language site you visited TVtrip. Since these converted prices are estimates, please check with the partner booking site for the exact amount and currency. Some of our booking partners display the hotel prices in your home currency whereas others display the hotel prices in the local currency for that hotel. Please ensure to check the currency when checking hotel rates on our booking partner sites.

6. How is the overall Traveler rating calculated?

   The overall traveler rating takes into account all reviews written on TVtrip and on a number of our partner sites, including the various categories of rooms, service, value and cleanliness and how people have rated these.

7. How is the hotel popularity calculated?

   Using our own proprietary algorithms, we take all information we can find about each hotel in each location based on people’s experiences at those hotels to ascertain the hotel’s popularity. This includes guest reviews from TVtrip and partner sites, web articles and other references. This also takes into account how often the hotel video has been watched on TVtrip and how many people have proceeded to book a room. It is generated independently by us and is an unbiased calculation not influenced at all by advertisers or other third parties.

Technical issues

1. Why can’t I see any videos on TVtrip?

   Videos on TVtrip are streamed through an Adobe Flash player. If you have not already downloaded this software on your computer (or have installed a previous version) you will see an error message that says “Get the Flash player” in the place of where the video should show.

   Please completely uninstall Flash before reinstalling the latest version from Adobe:

   To uninstall Flash, please follow Adobe’s instructions.

   Once you’re done, restart your computer and follow Adobe’s instructions for reinstalling Flash:

   If you are still not able to see videos, please check that TVtrip is a trusted site in your Firewall software and that your pop-up software is not blocking TVtrip.com.

2. Why do videos on TVtrip not play continuously?

   If a video doesn’t play continuously while you are watching it could be due to your internet connection speed. You’ll need a broadband connection with at least 500+Kbps for the best viewing experience. It could also be due to high traffic on our own servers although we ensure that we deliver the best possible service to people using our site.

3. My browser does not seem to work well for TVtrip

   We have worked to ensure that TVtrip is supported on all major browsers. If you have a particular problem with your browser and TVtrip, please contact us.

4. Once I check the boxes to open booking partner sites, nothing happens

   Once you have clicked the check rates button to open our booking partner sites to complete your hotel booking, a series of new windows should open displaying the relevant pages on these sites. If this is not the case, it may be that your pop-up blocker in your browser is preventing you from opening these pages. Please follow the instructions that should appear on your screen to prevent this problem from happening, by allowing pop-up windows to appear from TVtrip.

If your question is not an answered here, please contact us