2008-12-05
From Anonymous - Granada & Province

The hotel was beautiful, in a great location. Very very pleased!

2008-11-08
From Anonymous - Granada & Province

The only flaw in this hotel was that the room was small and dark, and smelled of smoke, probably because of the former tenants. However, this is definitely compensated by the very nice terrace, with bar and swimming pool, which is an excellent spot for cooling down during the hot hours of the day, and for having a drink before sunset. Another bonus is the breakfast, that was excellent in terms of both quality and quantity. The hotel is located just outside the city centre, in one of the more elegant streets of Granada.

2008-10-15
From Robert Wolf - United Kingdom

The user has not written a comment.

2008-09-09
From Anonymous - Granada & Province

Some people at the reception may at first give an 'abrupt' impression (maybe due to language problems in English?). Improved towards the end of the stay when getting more familiar with the customer

2008-08-23
From Luca Rossi - Italy

The user has not written a comment.

2008-07-18
From Calnon Barry - Australia

Nice well appointed hotel with all modern amenities, located an easy taxi ride from the Alambra & close to the old city. Good staff, very helpfull & competent.Excellent bar & restaurant.

2008-07-10
From Birgit Stahl - Germany

The user has not written a comment.

2008-05-09
From Anonymous - Granada & Province

Staff at the hotel conveys a sense that guests are a nuisance and should be curtly dismissed or passed on to someone else. Their provisions for parking were totally inadequate and in fact encourage an accident. The bellhop was totally useless in assisting in the task of parking, thoug he was supposed to. Great hotel, but staff needs to go through customer service training.

2008-04-11
From Roy O'Kelly - USA

Excellent location in the middle of town. Staff was very cordial and went out of their way to be helpful. As with most situations in Granda, it will be much smoother sailing if you speak Spanish.

2008-04-09
From Anonymous - Granada & Province

Clean and with reasonable price. But for 4 stars hotel, the room environment & furnitures is old and not nice-looking. No double bed provided although we reserved it 2 months ago. Breakfast & location is good. Department Store with supermarket just opposite to the hotel, very convenient. Busy frontdesk which made me feel difficult for enquiry.

2008-04-02
From Josef Hynek - Czech Republic

The hotel seems to be rather obsolete. My expectations were higher (it is rather 3* hotel than 4*).

2008-03-08
From Roberto Buongarzone - Italy

They were totally unfriendly, asked to pay even for a never made phone call, then they said the taxes were not included in the price, and so on. The hotel is not a true 4 stars, maybe 1 or 2. Breakfast was open buffet, but the quality was lacking. The location is quite confortable, but not if you have to go there by car and park.

2008-03-05
From Anonymous - Granada & Province

Staff not very helpful, never hello or goodbye the only question i was asked on check out was had I used the mini bar, would not stay again

2008-02-23
From Peter Edmonds - United Kingdom

Arrived late was welcomed well porter parked car for us. Both bar and Breakfast service exceptional. Did not use hotel for other meals. Stepped straight out of the front door to the centre of the town, abundance of restaurants within a ten minute walk. Room reasonably sized and equipped. Being a front bedroom on a busy street could be noisey if window was left open, but the room was airconditioned so this was not a problem.

2006-11-29
From Maureen Clancy - USA

The hotel is nice and the rooms were very nice. The location - just OK - but there is no other hotel that I saw in a better place (try to book the Parador-it can be booked up very early - there is also another hotel on the grounds of the Alhambra-try that too. The only thing to see in Granada is the Alhambra and it is a MUST SEE. If you are traveling around go to Ronda - in our opinion the best town in the south of Spain followed by Cadiz. PROBLEM:We first booked a room for one night while we were staying in Seville at another Sercotel, however we decided we wanted to stay two nights so we went online and booked it with Venere. We didn't know the price was different (the phone booking was 120 euro and the online was 90 euro) and when we arrived the women at the front desk was very rude and asked us what she was suppose to do with the phone reservation. We had to argue with her to get our Venere price (and we could have booked with many other hotels).