2008-10-28
From Anthony McCluskey - United Kingdom

The hotel itself was fine and I would normally reccommend it. However, one of the principle reasons for booking this hotel was the wonderful location in Piazza Santa Maria Novella overlooking the church and beautiful square. I even paid an extra supplement for a room overlooking the square. When we arrived the whole square was a building site with the church scaffolded out of site - very ugly. This was not pointed out to me when I specifically asked for a room with a view (and a supplement) and I feel that the staff were wrong to accept my request for the better room without informing me that there was no view to be had. This was rather disappointing to say the least. I would advise anyone considering booking the hotel who is aware of its nortmally exquisite location to check that the bulding work is completed first - they told me it won't be till sometime next year.

2008-10-09
From DC - United Kingdom

A wonderful hotel in a fabulous city. Really close to SMN train station and within easy walking distance to most attractions and restaurants. The room we had was beautiful and the bed was very comfortable. Staff was pofessional and efficient. I highly recommend this hotel. The only downside was the current redevelopment of the piazza so views were somewhat diminished.

2008-09-28
From Carl Raglin - USA

Major construction in the Piazza across from the hotel. Thus, a lot of construction equipment and noise. Should be done in a year. Very convinent to the train station. Restaurant recommendations were poor. room was small, but very nice.

2008-08-30
From SH - Japan

The user has not written a comment.

2008-08-27
From Hege Landmark - Norway

The user has not written a comment.

2008-08-06
From YM - Japan

A beautiful hotel. It seemed like I was in a world of Vermeer's painting. The bathroom was spacious. Location was nice, too. 5 minutes walk from S.M.Novella station and in front of the Piazza di S.M.Novella. It was not due to the hotel, however, I was disappointed that Chiesa di S.M. Novella was under reconstruction.

2008-06-01
From Samuel Kiger - USA

The user has not written a comment.

2008-04-28
From YA JING ZHU - China

The user has not written a comment.

2008-03-22
From RD - Italy

The user has not written a comment.

2008-02-05
From Gabriele Manfredi - Italy

The hotel is very beautiful (ancient style) and in a excellent position, close to the railstation (150 meters) and the center. Good services (tea corner in the room, flat TV)

2008-01-10
From Philippe Berend - France

Overall, a nice hotel, small and quiet, staffed by nice people, and very well decorated, offering good to very good value. Potential customers should keep in mind that it does not include a restaurant (there are many in the area), and is "only" on the edge of the historic district (10 minutes walk to the main monuments). On the plus side, breakfast is very pleasant. On the minus side, the Internet connection is miserably slow and unreliable.

2006-12-12
From Massimo Mazzilli - Italy

The user has not written a comment.

2006-12-07
From Yat Yiu Yu - Hong Kong

The hotel itself is nearly flawless. The staff, despite being extremely professional, are somewhat snobbish. I had a feeling of being treated with an attitude. I don't want to speculate the reason behind this, for I think I've fulfilled all the basic responsibilities a hotel guest should have done so, except to look and act like I'm rich and famous, just like most other guests did. Therefore, I don't think the problem is on my side. Anyhow, I wasn't bother by the attitude of the members of staff at all, if you are as care free as I am, you should try this hotel because physically, it's a classy and comfortable hotel to stay in. Otherwise, you'd better use a piece of expensive suitcase or wear ostentatious outfit in order to gain being respected in this establishment.

2006-11-15
From JB - Italy

We had a very nice bedroom (a triple superior) BUT the third persone had a "canapé-sofa" and not a real bed. We didnot have ANY view at all (the window was in front of a wall). The breakfast was poor. The parking is not in the hotel and the way to get to the hotel with your car is not well explained. The decoration is excellent and the bathroom perfect. The beds are very confortable.

2006-11-13
From Koichi Aoki - Japan

Rooms are good firnished and bathroom was quite spacious. Especially the shower was excellent. There was two shower head in the bathroom and one was huge and feel like big water fall !! Staffs are quite kind but reception desk was relatively small and sometime jamed. Unfortunatly, there was building constraction going on next to hotel, so it was not so quiet at our stay.