2008-01-08
From CY - USA

The hotel staff was the best we encountered throughout Italy.

2008-01-03
From AP - USA

Location was absolutly the best. The hotel is only a block from the Ponte Vecchio and a two minute walk to Piazza della Signoria a few more minutes to the Duomo. It is close to everything but being down a side street it is not close to the noise of the city. Other guests did mention the flight of steps you need to climb to get to the smallest elevator, I have ever seen, that brings you to the reception area, I can see where this might not be for everyone. Thankfully, at 61 years old I had no problems climbing the stairs and looked upon the elevator as an adventure each time I went up.

2007-12-10
From VL - Canada

The user has not written a comment.

2007-10-24
From BH - USA

This hotel was horrific. We stayed for 2 nights. The first night, we had purchased a premium room and found we had a huge, time-worn room that was directly across from a bell tower that rang every half hour from 9am to 9pm! When we requested a room change, the concierge treated us like we were ridiculously picky. We had to stay in that room the first night, where we were also attacked by mosquitos. With no AC, the room required an open window and it was swarming with bugs. The second night, in our new room, which was still time-worn, they provided us with a small, electronic, "bug repeller" that actually attracted the bugs to it and we had to smash them manually. It was disgusting in every way. The cramped stairway and the lack of help to get luggage up and down was ridiculous. I travel in Europe frequently and am used to small hotels there and don't expect US service levels. This hotel would not meet Mexican standards! They tried to make us pay for the full four nights until I showed them all the welts from mosquitoes and refused to pay. This hotel should be dropped from your offerings.

2007-09-25
From Timothy Nettlebeck - USA

Andrea was a wonderful gem in Florence, friendly warm and welcoming! The hotel was clean quiet and in a great area too!

2007-09-22
From Mark Thompson - Germany

This is a very cute hotel with nice original features in a good location that is easy to find. But if you have heavy bags look for the lift after the first flight of stairs. Hotel on 3rd floor. I told them I was coming late morning, but my room wasn't ready. They did have a room with bath available which I took and was worth the extra cost.

2007-09-20
From KATARZYNA KROLAK-WYSZYNSKA - Poland

The shared bathroom should be your priority in terms of cleanliness, infrastructure and cosmetics provided. Seems to be quite a room for improvement. All the rest was OK, however the reception on the second floor was not a nice surprise for me.

2007-09-19
From Fernando Graça - Portugal

The user has not written a comment.

2007-09-17
From GA - United Kingdom

Amazing location right near all the sights. HUGE room and sharing a bathroom was never a problem. Dont even think any other guests were using them.

2007-09-07
From KB - USA

We've been to Florence on several occasions, and this is the best hotel we've stayed in once price is taken into consideration. The hotel and the rooms had a lot of character, the staff was wonderful and the location could not have been better. When we first arrived, I couldn't understand why it was rated 2 stars, because we've stayed in much worse 3 and 4 star hotels in Europe. Then the hotel operators told us that they listed themselves as 2 stars on purpose, because they want to be the very best 2 star hotel instead of a meodicre 3 star hotel. They succeeded. We'll definitely stay here again. The only negative is that you have to climb a flight of stairs prior to reaching an elevator that will take you to the hotel. This wasn't a problem for us, but it could be if you have a lot of bags, children, etc.

2007-09-04
From WV - Italy

Is a great hotel , if I back to Firenze I will stay there again. Is great all, clean the room all. ANd the people who works there very nice.

2007-09-03
From AF - USA

Very clean, airy, attractive rooms and helpful front office people. The location is excellent. I will stay here if I ever get the incredible chance to travel to Florence again and I recommend the Allesandra to those who are so lucky.

2007-08-19
From JS - USA

Excellent location and the staff was most friendly and helpful.

2007-08-15
From Vernon Madison - USA

This was our favorite hotel of our recent European Holiday. The rooms and public spaces were spacious and charming. The ensuite bath was roomy by European tourist-class hotel standards. The staff, the owners themselves in most cases, could not have been more gracious or helpful. Our every wish, from a restaurant recommendation, a location for a scooter rental, a diet coke with ice at 1:00 AM, were all fulfilled with efficiency and charm. We received the best tip of our trip, when it was suggested that we visit the David statue on the one night of the week that the gallery is open in the evening. In the evening, there were perhaps 30 people in the gallery, as opposed to during the day time when the line to get in stretched around the block. We felt like we had the statue almost to ourselves. The breakfast room was light and airy, and the included breakfast itself was very nice. There is a charming reading room that also has an internet terminal. The WIFI in the hotel actually works. Both the wired and the WIFI are accessed via the same reasonably priced passes that can be purchased at the desk. The hotel's location is outstanding. It is located on a narrow street just a five minute walk from the Ponte Vecchio, 10 minutes from the Ufitzi Gallery. The only negative thing about Hotel Allesandra is the 30 steps you must climb at the entry. My 72 year old mother, no fan of stairs, nonetheless proclaimed this her favorite hotel of our holiday. Mine too. I highly recommend Hotel Allesandra.

2007-07-12
From AD - USA

Very good location. Staff was excellent - helpful, well informed and energetic. Great view of river and tower. Bell in tower was a little loud, but charming.