2008-06-19
From Russell Germain - Canada

Ideal hotel for the first time visitor. Ten minute walk to the train station. Fifteen minute walk to the Uffizi and the Arno river. Five minute walk to the Accademia. Our room was clean, modern and of adequate size. Security was good; there was a safe available in the room, as well as a bar fridge which held the usual assortment of overpriced goods. Unfortunately, the cooling was broken and wasn't fixed for the four days we stayed. Also, the toilet trickled constantly; it didn't bother us at all, but the water loss must have been considerable. We reported both of these problems to the front desk but nothing was done while we were there. Elevator service is very good; breakfast area and service was very good; front desk staff were excellent. We were on the second floor at the front of the hotel overlooking the street. There was a small terrace for guests to use next to our room. While not offering a postcard view, we really enjoyed it every evening. The general ambience of the hotel was very pleasant.

2008-05-21
From Amara Beechey - United Kingdom

No hot water for the whole weekend due to some plumbing fault. Hotel did not offer a discount for this.

2008-02-07
From Anonymous - Florence

The service at this hotel is very bad!!!! We checked out of the hotel a day early due to a train strike and we met with rudeness by the reception woman ... this was despite us saying that we were more than happy to pay for the room for that night as it was our decision to vacate. We asked her to call a taxi for us, and although she did in the end, she complained that it was a hassle to get through to the taxi company. Another woman came in at the same time that we were checking out, and even though we had only used the bathroom, the reception woman told this poor lady and her family that they were fully booked due to a festival. She could easily have cleaned our bathroom which would have taken all of 5 minutes, and given this room to this poor lady and her family. Very bad service, which doesn't leave a good impression for travellers. I would not recommend this hotel at all!!!!!

2006-10-27
From TE - USA

I spent a few days of vacation during the new year here with my gf. It is very close to the central outdoor market of Florence and close enough to everything else (you can walk to any other part of Florence). Because of the Italian half-door style bath tubs, water gets everywhere when you shower. I am not sure why that is so popular in Italy. The staff was helpful, and rooms were spacious enough. If I went back, I would definitly stay here again. It is close enough to the central train station that walking with luggage is not difficult.

2006-10-01
From Diane Androvich - USA

My first time at this hotel. The rooms are really nice, clean, comfortable and quiet. Staff is friendly and knowledgeable. Location is excellent - with a great restaurant about 20 steps straight out the front door (Za Za) and only a short walk to all the major sights. Free access to the internet (although there is only one computer and sometimes you have to wait for it). I would definitely stay here again.

2006-05-17
From SL - Switzerland

The user has not written a comment.

2006-03-21
From GL - Ireland

Lovely hotel, but the room we had was tiny. Other than that I had no problems, everything clean, staff friendly. Food nice in morning. Good location.

2006-01-16
From Robyn Williams - Australia

Well positioned, very comfortable and modern facilities. Breakfast room very attractive and welcoming. Breakfast coffee was very good and so was the food! Staff very helpful recommending very good trattorias.

2005-11-21
From Thea Prinsen - Netherlands

We were very content with the service and the location of this hotel

2005-11-09
From FD - Italy

The user has not written a comment.

2005-10-10
From Erin Regan - USA

The rooms were clean and very basic. Our room faced the street and was extreamly noisey. The street did not seem very active during the day but turned into one big party at night. The property is also a bit more removed. It certainly was wiithin walking distance to just about everything; however, we were under the impression that it was located in the heart of the city. You would think that being of the beaten path that the hotel would be in a quiet area...not so.

2005-10-09
From Shigetoshi Kaneko - Japan

Hard to find the location. The map should be refined.

2005-10-09
From Christine Flaningam - United States Minor Outlying Islands

The best thing about this hotel is its location. You can walk to about everything in Florence. It is near the central market and there is occasional street noise,that can get loud. The lobby is big with a lot of seating. There is free access to a computer with internet access. The breakfast was average with a good selection of food.

2005-05-10
From DE - United Kingdom

The user has not written a comment.

2005-03-19
From Patricia Colavincenzo - USA

Even with directions, we hard a hard time finding the hotel...not the hotel's fault - streets detoured. The hotel's parking lot could not accommodate our large van, so we had to pay 36 euro per day to park....not a good surprise upon registration.